FAQ

How do I make a booking or get a quote?
Call us on 0434 140 357 or email us your booking request. Contact usĀ for more details.

How much does each service cost?
Because the services you require are unique, we are more than happy to discuss a package that is tailored to suit your needs. Our rates are based on an hourly fee, which encompasses the type of service and travel time.

How do you gain access to my house?
You will need to provide a key on each visit. If you are going to leave the key outside in a hidden place, we suggest you leave it in a key safe lock. For regular service, we are happy to discuss the option of providing us with a spare key.

How do I pay for my service?
We accept Direct Debit (preferred) or Cash. Payment is to be made prior to your service upon issue of invoice (direct debit) or on the day (cash).

What if I need to cancel my booking?
Please provide at least 24 hours notice otherwise the booking will need to be paid in full. However, we do understand that on occasion the unexpected can happen so please call us as soon as possible.

Do I need to provide any cleaning supplies and equipment?
We provide all cleaning supplies and equipment. However, if you would prefer us to use yours, could you please let us know at the time of booking.

What cleaning products do you use?
All of our cleaning products are safe for you, your pets and the environment. The products we use are Australian Made, suitable for sensitive skin / allergies, and do not contain any nasties.

Are you covered by insurance?
Yes, we are covered for property damage and personal injury. We also have National Police Check Certificates available to you upon request.

What about my pets?
We love animals and are happy to work around your pets. If your pet is likely to become territorial over the property, we kindly ask that you secure or remove them prior to your service.

Are there any limitations to your cleaning service?
Our cleaners will not clean any antique or valuable items. Only a light dusting or wipe down if required. We may also source a specialised window cleaning company, for an additional cost, if there are high outside windows to be cleaned.